Privacy Policy

1. Introduction

Proseva is committed to protecting the personal information of everyone who interacts with us — whether you enquire about a programme, register to attend a workshop, or simply visit our website. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what your rights are under Malaysian law.

This policy applies to all data collected through our website at proseva.sbs, through registration forms and through any correspondence with Proseva. It does not cover third-party websites linked from our pages.

If you have questions about this policy, please write to us at [email protected].

2. Data We Collect

We collect only the personal data necessary to provide our services and communicate with you. This includes:

• Contact information: your name, email address and phone number (when provided via our enquiry form or registration)
• Programme registration data: your name, contact details and the programme you are registering for
• Usage data: standard web analytics including pages visited, session duration and browser type — collected anonymously via cookies (see section 5)
• Correspondence: any information you share in emails or messages to Proseva staff

We do not collect sensitive personal data such as identification numbers, financial account information or health data.

3. How and Why We Use Your Data

Your data is used only for the following purposes:

• Responding to your enquiries and sending information about programmes you have asked about
• Processing your registration and communicating programme details, schedules and materials
• Sending occasional updates about upcoming Proseva programmes and events (you may unsubscribe at any time)
• Improving our website and programmes through anonymised analytics
• Meeting our legal obligations under Malaysian law

The legal basis for processing your data is your consent (provided when you contact us or register), legitimate interest (website improvement analytics) and contractual necessity (programme delivery).

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Enquiry records are retained for 12 months from the date of last contact
• Programme registration records are retained for 3 years for administrative and legal compliance purposes
• You may request deletion of your data at any time by contacting us at [email protected]

5. Cookies

Our website uses cookies to understand how visitors use the site and to remember your preferences. Essential cookies are required for the site to function and cannot be disabled. Optional analytics and preference cookies can be managed via the cookie consent control when you first visit the site or through our Cookie Policy page.

6. Data Sharing

Proseva does not sell, rent or trade your personal data to any third party. Your data may be shared with:

• Service providers who assist in operating our website (hosting, email delivery) — only under data processing agreements that require them to handle data securely
• Authorities when required by Malaysian law

We do not share your data with financial services providers, advertisers or any other commercial third parties.

7. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss or disclosure. This includes secure server hosting, encrypted data transmission (HTTPS) and access restricted to authorised Proseva staff. No data transmission over the internet can be guaranteed as completely secure; we will notify affected individuals if a data breach occurs that poses significant risk to their rights.

8. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw your consent to receiving marketing communications
• Request that we stop processing your data in certain circumstances
• Request deletion of your data (subject to our legal obligations)

To exercise any of these rights, please contact us at [email protected]. We will respond within 14 business days.

9. Third-Party Links

Our website may contain links to external websites. Proseva is not responsible for the privacy practices of those sites and encourages you to review their policies separately.

10. Children's Privacy

Proseva programmes are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us so we can remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised date at the top of this page will be updated. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions, data requests or concerns:

• Email: [email protected]
• Post: Proseva, Level 16, Menara Etiqa, No. 3 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia